Order Management Specialist Spanish & English

Monitor the fulfilment of customer orders and take action when customer satisfaction is at risk.
For our client, a global leader in the chemical and advanced materials sector, we are looking for an Order Management Specialist with Spanish.

Responsibilities
  • Manage the full order lifecycle — from order entry to final delivery
  • Provide excellent customer service to dedicated customers
  • Support customers throughout the entire OTC process
  • Monitor the fulfillment of customer orders and take action when customer satisfaction is at risk
  • Communicate with Spanish‑speaking customers and internal teams
  • Represent customer interests by managing complaints and delivering professional, timely responses
  • Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
  • Investigate and resolve order‑related issues and discrepancies
  • Maintain accurate data and ensure proper documentation and compliant document flow
  • Prepare reports and support continuous process improvements

Requirements
  • Proficiency in Spanish and English
  • Experience in order management or related operational roles
  • Excellent communication and problem‑solving skills
  • Strong attention to detail
  • ERP system experience is a plus

Benefits
  • Private medical care (Lux Med VIP package)
  • Meal subsidy
  • Public transport subsidy
  • Remote work allowance – 110 PLN
  • Workation option – up to 3 weeks per year from any EU country
  • Hybrid work model – 3 days per week from the office

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
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Summary

Job Type
Permanent
Industry
Pharmaceuticals
Location
Warszawa
Specialism
Business Services
Ref:
1197164

Talk to a consultant

Talk to Justyna Dobranowska, the specialist consultant managing this position, located in Kraków
Hays, al. Pokoju 5

Telephone: 785504598

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