• Lead and manage the RTR/GL team to meet SLA and quality standards.
• Oversee daily operations and provide backup for critical tasks.
• Ensure smooth process transitions and drive optimization initiatives.
• Monitor performance and achieve defined process KPIs.
• Conduct performance reviews and support recruitment decisions.
• Ensure compliance with tax regulations, internal policies, and standards.
• Implement standardization and automation initiatives (RPA/BPM).
• Manage project groups and support continuous improvement.
• Build strong relationships across departments and with internal clients.
• Lead operational meetings with supported countries and present performance results.
  
  

• Extensive experience in RTR/GL processes
• Experience in managing a Team
• Fluent English (C1)
• Strong ERP knowledge (SAP required; Navision/Infologic a plus)
• Advanced MS Office skills
• Familiarity with automation tools (RPA/BPM) is an advantage
  
  

• Strong internal customer focus
• Results‑driven mindset
• Accountability and process orientation
• Clear, concise communication and conflict‑resolution skills
• Ability to work independently in a dynamic environment
• Effective change management
• Proven leadership, team development, and relationship‑building skills

• Hybrid work model in Wrocław
• Career development opportunities in a global company.
• Participation in key projects aimed at process optimisation.
• Attractive benefits package, including private medical care and training programs.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.