Customer Journey Specialist

Customer Journey Specialist, CJS, Customer Journey, Banking, Bankowość, Insurance, Ubezpieczenia, CX, UX
The client is a universal bank

Basic information:
Location: 1 day/week from the office in Warsaw or Poznań
Rate: open
Type of employment: B2B contract
Duration: 12 months + extensions
Recruitment process: 1 stage
English: B1
Luxmed, MultiSport, equipment provided by the client

Competencies:
• Higher education (preferred fields: economics, finance, sales, insurance, or similar)
• Knowledge of insurance products, processes, banking services, and distribution channels
• Practical experience in implementing insurance products and processes: from researching market and customer needs to implementing the product created by the team in various sales channels
• Knowledge of UX and CX and TX principles
• 3 years of experience

Scope of work:
• Developing insurance offerings for the bank's individual customers
• Management of the quality, maintenance, and service process for insurance products for individual customers
• Development of insurance sales processes
• Implementation of changes in distribution channels
• Implementation of communication and sales efficiency improvement measures
• Work in Scrum/Agile

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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Summary

Job Type
Contract
Industry
Banking & Financial Services
Location
Polska
Specialism
Data & Advanced Analytics
Ref:
1198365

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