The role supports the coordination, design and delivery of end-to-end journey programmes and courses, both online and onsite, ensuring operational excellence, strong stakeholder engagement, and continuous improvement aligned to Leadership Development strategy.

Key Responsibilities

1. Programme & Delivery Excellence

· Coordinate end-to-end leadership development journey programmes and individual courses (online and onsite), ensuring smooth planning, execution, and follow-up.

· Support the delivery of Partner Development programmes before, during, and after delivery phases, maintaining high standards of quality and participant experience.

· Create joining instructions and programme materials to ensure readiness and clarity for participants and stakeholders.

· Manage participant communications, onboarding, scheduling, and logistical arrangements.

2. Stakeholder & Relationship Management

· Collaborate closely with programme managers, tutors, administration centres, and internal L&D colleagues across the Company network.

· Act as a reliable point of contact for tutors and participants to ensure seamless communication and issue resolution.

3. Operational Management & Budget Awareness

· Provide back office and operational support for workshop and programme preparation.

· Monitor programme and course budgets, track costs, and follow up on financial aspects in collaboration with programme managers.

· Balance multiple priorities during peak delivery periods while maintaining attention to detail and cost-effective execution.

4. Data, Insights & Continuous Improvement

· Collect, evaluate, and analyse programme and course data, including participant feedback and engagement metrics.

· Produce reporting and insights using PowerBI to support data driven decision-making.

· Identify opportunities to improve processes, tools, and ways of working, and contribute to the implementation of enhancements.

5. Technology, Innovation & Digital Enablement

· Support the adoption of digital learning technologies and new delivery models.

· Leverage digital tools, AI technologies, and data analytics to enable smarter coordination, reporting, and problem-solving.

Skills & Capabilities

· Project and event management

· Programme coordination and delivery

· Stakeholder and relationship management

· Data analysis and reporting (PowerBI – plus)

· Budget monitoring and cost awareness

· Digital learning technologies and tools

· Strong written and verbal communication

· Problem solving and critical thinking

· Time management and prioritisation

· Advanced MS Office

Experience & Qualifications

· Bachelor’s degree – required

· Fluent English – required

· Experience or exposure to Learning & Development, HR, programme coordination, or event management

· Understanding of basic budgeting and operational processes

· Ability and willingness to travel across Europe

· Past international or multicultural work experience – preferred

Role Complexity & Challenges

· Managing fluctuating workloads across delivery cycles

· Working with senior level audiences and complex stakeholder environments

· Operating effectively across virtual and onsite delivery formats

· Adapting quickly to new technologies and evolving programme needs