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Associate, Client Onboarding/Transitions/Conversions/KYC II

Client Service

Your new company

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what
#LifeAtBNYMellon is all about.
We’re seeking a future team member for the role of Senior Analyst, Client Onboarding - Account and Market Activation to join our EMEA Global Client Activation team. This role is located in Wroclaw, Poland.

Your new role

You will have a direct impact on the client experience with service quality, timeliness and accuracy being key elements of the role
This role requires a direct contact with clients via email and phone
  • Analyzing clients` documents in accordance with internal procedures
  • Working directly with the front office and clients to authorize the delivered documents
  • Generating and providing information to questions from internal and external clients
  • Working autonomously with minimal supervision focusing on improvements
  • Performing quality control tasks within the team at various level
  • Managing the process: assigning daily tasks, maintaining the shared mailbox, handling escalations
  • Demonstrate understanding and awareness of the urgency of client instructions and transactions
  • Acting as back up for team leader, proactively supporting team members and clients
  • Making sure all individual and team deadlines are met

What you'll need to succeed

  • Strong communication skills with the ability to prioritize work
  • Fluent English spoken and written (B2/C1 level)
  • High level of accuracy and attention to detail
  • Analytical thinking and ability to understand complexities.
  • Pro-active, goal orientated and driven to find solutions
  • Experience in customer service is a plus
  • Pro-active, goal orientated and driven to find solutions
  • Responsible for own tasks and ready to work under little supervision

What you'll get in return

  • Full time contract of employment
  • City Centre locations close to main railway station and flexible working arrangements
  • Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
  • Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
  • Pension scheme
  • Parental buddy programme
  • Exciting opportunities for career and global mobility
  • Diverse and inclusive environment
  • Employee Referral Program
  • Recognition programmes
  • A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.


Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.


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Summary

Job Type
Permanent
Industry
Banking & Financial Services
Location
Wroclaw
Specialism
Accountancy and Finance
Ref:
1185547

Talk to a consultant

Talk to Katarzyna Cygan, the specialist consultant managing this position, located in Wroclaw
Hays, ul. Łaciarska 4b

Telephone: 661463250

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