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Customer Service Executive with Spanish, English

Spanish, hiszpański, customer service, obsługa klienta
Requirements:
• To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism
• To ensure that all customer orders received are entered correctly into the system
• To provide help and advice to customers regarding their orders
• Communication with customers by telephone, email and Service Cloud
• To be responsible for the daily management of Service Cloud Case
• To run end of day check reports on IFS
• To ensure that the agreed promised delivery dates to customers are maintained
• To improve back order management and up-dates to customers by monitoring and chasing
• To register customer complaints into the system
• To communicate closely with field sales personnel
• To learn about the company products and services and keep up-to-date with changes

What we expect:

• Can do attitude
• Excellent telephone manner and communication skills.
• Languages: Spanish (B2/C1), English (B2), Polish
• Attention to detail and accuracy.
• Excel basic and Word required.
• Organised and able to perform under pressure.
• An interest in Chemistry or Science would be a distinct advantage.

We offer:
• Work in an organisation with a well-established position on the market
• Work in a pleasant atmosphere
• Employment contract
• The employment contract package: Private medical care, sport card
• Possibility to learn foreign languages




Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.


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Summary

Job Type
Permanent
Industry
Pharmaceuticals
Location
Warszawa
Specialism
Pharma
Ref:
1185139

Talk to a consultant

Talk to Aleksandra Figielska, the specialist consultant managing this position, located in Warszawa
Hays, ul. Marszałkowska 126/134

Telephone: 722000702

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