Customer Service Specialist with Czech

Customer Service, Czech, English

We are looking for Customer Service Specialist with Czech for a permanent position. We offer an interesting and independent job in an energetic and international environment in a Shared Services Centre in Gdańsk.

Your new role

  • Handle and follow-up customer enquiry to delivery (fulfilment), invoicing and rebate handling including all related tasks, transactions and documentation
  • Keep all customer records and documents orderly and digitally archived ensuring easy access and traceability
  • Maintain and continuously update customer master data, customer profiles and other customer information
  • Monitor and keep the age, level and rotation of stocks of assigned customers/accounts within agreed limits
  • Be aware of the credit limits and payment behaviour of assigned customers/accounts together with sales and credit management in relation to the order to delivery processes
  • Monitor information of complaints, trials, delays, payments, rebates etc. plus other relevant matters that may have an effect on the business and relationship with assigned customers/accounts
  • Work according to the function and team targets, policies and procedures
  • Handing customer queries: Provide customer service on an agreed level to a group of assigned customers/accounts and to develop and maintain a good relationship with them; it includes customers/accounts back-ups within the team

What you'll need to succeed

  • Customer Service experience in a multicultural environment
  • Fluency (written and spoken) in English
  • Fluency in Czech
  • Customer-centric attitude and customer experience mindset
  • Excellent interpersonal skills to enable effective communication
  • Service and solution minded with problem solving skills

What you'll get in return

  • an interesting and motivating job in a well-known international company
  • challenging tasks and good personal development opportunities
  • locally competitive salary
  • attractive benefit package including comprehensive medical care and individual life insurance
  • great team spirit and good office location

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Mandatory legal footer to be added at the bottom of job description

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361. #1169825
Click here to access HAYS Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.

Summary

Job Type
Permanent
Industry
Manufacturing & Production
Location
Gdansk
Specialism
Customer Services
Ref:
1169825

Talk to a consultant

Talk to Zuzanna Bober, the specialist consultant managing this position, located in Tricity
Hays, Al. Grunwaldzka 472D

Telephone: +48 661521796

Similar jobs to Customer Service Specialist with Czech

  • Customer Care Specialist

    Customer care, obsługa klienta, fakturowanie, B2B, angielski
    Warszawa
  • Recepcjonista/tka na zastępstwa - Wrocław

    Receptionist reception zastępstwa praca dodatkowa studenci zlecenie
    Wroclaw
  • Recepcjonistka

    Recepcja, Administracja, Biuro, Office
    Kraków