Customer Service Team Leader

Customer Service Team Leader
For our Client, an international company located in Kraków, we are looking for candidates for Team Leader position.

Within this position you will be responsible for leading Customer Service Team. You will be ensuring the team is properly supporting customer conversations. You will be carrying out 1-2-1 meetings, tracking and reporting SLA’s and team performance, supporting team members. You will also be identifying and implementing process improvements.

We are looking for candidates with fluent English – C1 and previous experience as a team leader/supervisor. An ideal Candidate has to have excellent communication and problem-solving skills as well as ability to multi-task and work under pressure.

Our Client offers a unique opportunity to gain professional experience in international environment within interesting industry and great possibility of further development. Stable job in a team of professionals, attractive salary and employee’s benefits are also included.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361. #1135447
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Job Type
Retail & Consumer Goods
Business Services

Talk to a consultant

Talk to Katarzyna Skorupska, the specialist consultant managing this position, located in Kraków
Hays, al. Pokoju 5

Telephone: 123409460