Your new company

We are looking for Customer Service Specialist with Dutch for a permanent position. We offer an interesting and independent job in an energetic and international environment in a Shared Services Centre in Gdańsk.

Your new role

• Handle and follow-up customer enquiry to delivery (fulfilment), invoicing and rebate handling including all related tasks, transactions and documentation
• Keep all customer records and documents orderly and digitally archived ensuring easy access and traceability
• Maintain and continuously update customer master data, customer profiles and other customer information
• Monitor and keep the age, level and rotation of stocks of assigned customers/accounts within agreed limits
• Be aware of the credit limits and payment behaviour of assigned customers/accounts together with sales and credit management in relation to the order to delivery processes
• Monitor information of complaints, trials, delays, payments, rebates etc. plus other relevant matters that may have an effect on the business and relationship with assigned customers/accounts
• Work according to the function and team targets, policies and procedures
• Handing customer queries: Provide customer service on an agreed level to a group of assigned customers/accounts and to develop and maintain a good relationship with them; it includes customers/accounts back-ups within the team

What you'll need to succeed

• Customer Service experience in a multicultural environment
• Fluency (written and spoken) in English
• Fluency in Dutch
• Customer-centric attitude and customer experience mindset
• Excellent interpersonal skills to enable effective communication
• Service and solution minded with problem solving skills
• System knowledge (MS Office)

What you'll get in return

• an interesting and motivating job in a well-known international company
• challenging tasks and good personal development opportunities
• locally competitive salary
• attractive benefit package including comprehensive medical care and individual life insurance
• great team spirit and good office location

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361. #1167589