IT Support

IT, support, IT, technician, ITIL

Your new company
Join one of the most recognizable international company, providing business services for the biggest players of the market!

Your new role
  • The IT Support Technician is responsible for the first operational and functional support on IT services toward end users to ensure that the agreed service levels are met and to prevent interferences in the day-to-day activities.
  • Execute the agreed processes and known best practices necessary to work accordingly to the direction and strategy of Group IT, making suggestions for improvement when the opportunity arises.
  • Preparing materials related to day-to-day work to share among the teams to improve quality of support
  • Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance.
  • Ensure the customer is properly and timely informed on the status of their Request or Incident.
  • Provide accurate and detailed information when escalating to the next support level
  • Communicate/escalate in timely manner recurring issues and problems to Support Manager

What you'll need to succeed
  • Minimum 3 years’ experience in IT Service Desk role, providing in situ technical support as well as remote support using remote desktop tools,
  • Mandatory English-speaking fluency. French, Portuguese, or Dutch languages are a plus (but it's not a must)
  • Experience in Windows OS environment, Office 365 suite, Cisco end-user devices (i.e. video conferencing), and Citrix client,
  • Mandatory experience with endpoint hardware lifecycle, deployment, and maintenance,

  • Mandatory experience with ITIL v3 processes,

  • Experience supporting VIPs are required,

  • Attitude required are to be communicative, energetic, self-motivated and self-learner,

  • Certifications on Microsoft and Cisco products are a plus.

What you'll get in return
  • B2B contract (3 months with a possibility of extension),
  • Medical and sport card on preferential terms,
  • Possibility of development.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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Job Type
Closing date
5 Jul 2023

Talk to a consultant

Talk to Marta Nowakowska, the specialist consultant managing this position, located in Katowice
Hays, al. Roździeńskiego 1A

Telephone: 722227903

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