For our client we are looking for a person to join the company as Order Management Team Leader.

Responsibilities:

• Manages a team of around 10 individuals (maintains a high level of motivation, Supports team members with individual development plans, conducts team meetings etc.)
• Manages attendance records for direct reports, tracking reported work hours, attendance, and holidays
• Conducts performance appraisals, goal-setting interviews, and other HR tasks with the support of the Manager
• Executes operational activities within their area of expertise
• Maintains up-to-date and properly documented operational procedures, ensuring their proper execution
• Proactively identifies potential issues and proposes suitable solutions, escalating when necessary
• Interacts with stakeholders and reports outcomes
• Reports and addresses SLA/KPIs/measurement for transactional activities in the dedicated area
• Assists the Manager in implementing changes related to ways of working and continuous improvement to improve quality

Requirements:

Experience in GBS/SSC/BPO area

Experience in coordinating a team

Knowledge of SAP

Proficiency in English

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.