Customer Service, Order Management, Project Administration, Italian
Roles and responsibilities:
Work with customer managers and purchase managers on end-to-end projects
Coordinate internal administration process: order requisition, IT system processing, and job completion
Manage project schedules according to client/supplier contract and SLA terms
Ensure smooth procurement and service operations: track contracts and invoices, manage processes, keep records, and assist teams on milestones
Prepare for audit: follow procedures, log documents, and produce reports
Follow and update operational and project reports as directed
Escalate any contingency or crisis situations to senior managers with solutions
Question and clarify expectations and provide essential information to clients
Note and discuss problems and issues with line manager to identify development opportunities
Coordinate administration and data integrity for account development process
Financial Management - Ensure accuracy on every job: quotation, estimate, PO, invoice
Personal Development - Understand role and responsibilities and maintain skills, knowledge, and attitude to deliver great service
Seek learning opportunities and feedback to improve performance
Knowledge & Experience
Experience of working with business processes such as invoicing, project management and purchase orders will be an advantage
Solid organisational, prioritisation and time management skills and the ability to coordinate and track multiple projects simultaneously
Ability to process large volumes of data and the ability to apply these skills in a business context
Good Microsoft Office skills
Advanced English and Italian
Our offer:
Ability to work 100% remotely
Holiday allowance
Medical care – Medicover
Opportunity to develop in a global company
Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361. #LI-DNI
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Summary
Job Type
Permanent
Industry
Supply Chain & Logistics
Location
Warszawa
Specialism
Purchasing and Logistics
Ref:
1192636
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Talk to a consultant
Talk to Zuzanna Lomowska, the specialist consultant managing this position, located in Trójmiasto