Technical Service Representative with German

Customer Support, Helpdesk, Technical Support, Energy, German, English

Technical Service Representative with German/ English

For our client - a global leader in the intelligent energy solutions industry, we are looking for a Technical Service Representative with German. Working in a new technology center in Katowice, Poland.

What your responsibilities will be:

- Remote technical support to customers and contractors (phone calls, chats and emails).

- Diagnose grid-related solar system problems encountered during product installation and commissioning by using general knowledge, product diagrams, data stored in the knowledge base, and other available sources of information.

- Provide updates to the knowledge base used by other technical support representatives

- Document all activities in the ticketing system and other database software platforms.

- Attend and complete all training activities required for this position, including online e-learning and hands-on training.

- Maintain technical knowledge using a learning management system (LMS).

What must you possess to be successful?

- Experience in customer service

- Basic understanding of IP network technology.

- Knowledge of electrical engineering.

- Strong soft communication skills.

- Proficiency in English and German or advanced English only

- General knowledge of Microsoft Office products and effective use of them while on the phone with the caller.

What you will get in return:

- Attractive salary and favorable bonus system.

- Opportunity to grow in the fastest growing RES industry.

- Benefit package.

- Attractive salary.

What you should do?

If this offer is perfect for you, click 'Apply' and send us your current cv.

Hays Poland sp. z o.o. is an employment agency registered in the register kept by the Marshal of the Mazowieckie Voivodeship under number 361.

Click here to access HAYS Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.


Job Type
Energy, Utilities & Mining

Talk to a consultant

Talk to Paulina Zientek, the specialist consultant managing this position, located in Katowice
Hays, ul. Chorzowska 6

Telephone: +48 785501432

Similar jobs to Technical Service Representative with German

  • Technical Service Representative with German (PV/Renewable Energy)

    PV/Renewable Energy Customer Service - great offer in Katowice
  • Helpdesk

    Helpdesk, IT, 1 line support, 2 line, support, windows, vmware
  • Desktop Support Sepcialist

    Desktop support analyst IT support O365 G Suite Mac Android Windows10 Support Specialist Service desk support
    Kraków6500 - 9500zł gross monthly
  • Desktop Support Specialist

    IT support specialist, Service Desk Support, Desktop Analyst, G Suite, O365, Android, Apple
  • IT Support Specialist

    IT Support, Service Desk, Desktop Support, ITIL, AD, Active Directory