Technical Service Representative with German/ English

For our client - a global leader in the intelligent energy solutions industry, we are looking for a Technical Service Representative with German. Working in a new technology center in Katowice, Poland.

What your responsibilities will be:

- Remote technical support to customers and contractors (phone calls, chats and emails).

- Diagnose grid-related solar system problems encountered during product installation and commissioning by using general knowledge, product diagrams, data stored in the knowledge base, and other available sources of information.

- Provide updates to the knowledge base used by other technical support representatives

- Document all activities in the ticketing system and other database software platforms.

- Attend and complete all training activities required for this position, including online e-learning and hands-on training.

- Maintain technical knowledge using a learning management system (LMS).

What must you possess to be successful?

- Experience in customer service

- Basic understanding of IP network technology.

- Knowledge of electrical engineering.

- Strong soft communication skills.

- Proficiency in English and German or advanced English only

- General knowledge of Microsoft Office products and effective use of them while on the phone with the caller.

What you will get in return:

- Attractive salary and favorable bonus system.

- Opportunity to grow in the fastest growing RES industry.

- Benefit package.

- Attractive salary.

What you should do?

If this offer is perfect for you, click 'Apply' and send us your current cv.

Hays Poland sp. z o.o. is an employment agency registered in the register kept by the Marshal of the Mazowieckie Voivodeship under number 361.