Customer Service Representative with French

Location: Dąbrowa Górnicza
We are currently recruiting for one of our clients in the industrial sector for the position of Customer Service Representative with strong French language skills.

Responsibilities:
  • Monitor transport flows and proactively prevents potential issues.
  • Handle phone and email communication with French‑speaking clients.
  • Track critical situations such as delays, stoppages, or transport incidents.
  • Identify, monitor, and resolve disputes related to transportation operations.
  • Manage and analyze logistics cost overruns across all transport modes and service types.
  • Ensure proper handling and validation of non‑standard road transport methods.
  • Investigate and resolve anomalies in transport billing (e.g., quantity discrepancies, pricing issues, missing POs).

Requirements:
  • Very good command of French (minimum B2).
  • Ability to describe events clearly and logically from start to finish.
  • 1–2 years of experience in customer service.
  • Proactive mindset, quick reaction skills, and the ability to anticipate risks.

Work Model:
  • Onboarding: 4 days in the office / 1 day home office.
  • After onboarding: hybrid model 3/2 or 2/3.
  • One‑time business trip to France for initial training.

We offer:
  • Stable employment based on an employment contract.
  • An attractive salary and benefits package.
  • Opportunities for development within an international organization.
  • Professional onboarding training, including international training.
  • Work in a friendly, supportive team.

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
#LI-DNI
Kliknij tutaj aby uzyskać dostęp do Polityki prywatności HAYS, która zawiera szczegółowe informacje na temat tego, w jaki sposób wykorzystujemy i chronimy twoje dane osobowe oraz Twoje prawa z tym związane.

podsumowanie

Rodzaj pracy
Stała
Branża/Sektor
Przemysł energetyczny i wydobywczy
Lokalizacja
Katowice
Obszar specjalizacji
Business Services
Nr ref.:
1198175

Skontaktuj się z konsultantem

Skontaktuj się Justyna Dobranowska, Konsultant odpowiedzialny za tę rekrutację, znajduje się Kraków
Hays, al. Pokoju 5

Telefon: 785504598

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