For one of our clients, a large multinational family-owned consumer goods company and the leading direct selling company worldwide, we're looking for a Customer Service Representative to interact with distributors and customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service.

What you’ll do:
Manage business queries and inbound calls (average 70 interactions per day)
Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
Process requests and update data in our database
Document interactions in our ticket system
Help with the implementation of new IT solutions
Generate innovative ideas and solutions that will improve customers satisfaction
Assist other team members to leverage and develop their capabilities
Contribute to projects in various departments outside of regular responsibilities

What you’ll need:
Romanian language at C1/C2 level
English language at minimum B2 level
Additional European language at minimum B2 level
Experience in customer service will be an asset
Enthusiastic, communicative approach
Courage to face new challenges and opportunities
A great approach to teamwork and focus on internal and external customers
Willingness relocate to Poland, Kraków if needed

What you'll get:
Hybrid work model & flexible working Hours
Relocation package for candidates outside Poland
Private medical care in LuxMed Group
MyBenefit Cafeteria Platform (with Multisport card available)
Group Life Insurance after probation period
Additional day off for your Birthday and two days off per year for voluntary activities of your choice
Employee discount for high-quality products
Annual Bonus depending on the yearly company and individual performance
Various portfolio of internal&external trainings: professional certifications, access to e-learning platform
Language courses co-financed by us
Possibility of growth inside of organization
International team environment
Numerous company events and office initiatives
Family atmosphere with no formal dress-code
Attractive office location in the heart of Krakow

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #1174716