Junior/Senior Finance Specialist with English

#opportunity #finance #client #customerservice #investmentbanking #operations

The Senior Dedicated Client Officer is the dedicated contact for clients on all different tax procedures and provides pro-active assistance to clients assigned to him/her.

Official contract tittle: "Senior Analyst, Tax Reporting & Compliance"

  • Maintain oversight and awareness of all tax related service and satisfaction indicators; identify areas of concern and opportunities for improvement, agree action plan and timeframes with the client and you team leader and deliver on this plan
  • Handles all tax related queries from the client and provides full-scope and high-quality replies to queries by anticipating client's further questions and by performing in-depth investigations; such queries can come either directly from the client or from client representatives in different locations. These queries can either be over the phone, by email or using different systems
  • Assist clients in the documentation management, by pre-filling required documentation – if applicable/authorised – and monitoring the processing of these documents
  • Analyse reclaim reports and pro-actively advises clients of outstanding issues and status
  • Actively participate to and/or pro-actively organize conference calls with clients on specific issues when necessary
  • Performs monthly "Health Check" calls for their assigned clients and provides a written summary of issues, discussion points and relevant action tracking, to the client and team leader
  • Monitor query turnaround time and provide reporting on these to management. Seek necessary information to respond to the query, assess risk and prioritize accordingly
  • Ensure all relevant procedures are up to date, suggest and make changes where appropriate.

  • University degree in a business discipline or the equivalent combination of education and experience is required
  • 3 years of total work experience; finance, accounting, tax reporting or analysis experience preferred
  • Pro-client attitude is a must (previous client-facing experience would be an asset)
  • MS Office knowledge is a must (preferable MS Excel advanced user)
  • Solid communication skills and decision-making capabilities
  • Withholding tax knowledge is not required.

Our offer:
  • Full time contract of employment
  • City Centre locations close to main railway station and flexible working arrangements
  • Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
  • Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
  • Pension scheme
  • On-site childcare and a parental buddy programme
  • Exciting opportunities for career and global mobility
  • Diverse and inclusive environment
  • Employee Referral Program
  • Recognition programmes
  • A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs).

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361. #1171334
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Job Type
Bankowość & Usługi Finansowe
Finanse i Księgowość

Talk to a consultant

Talk to Katarzyna Nagly-Zlocka, the specialist consultant managing this position, located in Wrocław
Hays, ul. Łaciarska 4b

Telephone: +48 722228092