The Polish business services sector is undergoing a rapid digital transformation, driven by the need to improve cost efficiency and process optimisation. As traditional, transactional processes gradually fade from the market, new areas requiring specialised expertise are emerging. In 2026, the sector is expected to move beyond the recent period of stagnation.
BSS Salary Guide 2026 | Hays BSS | Hays Poland
Business Services Sector
Salary Guide 2026
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0
of BSS sector organisations plan to recruit in 2026
0
of BSS sector employers plan salary increases
0
of employees in the BSS consider changing jobs
Artificial intelligence is increasingly shaping business processes, particularly in information management and decision making. While AI will play an even more significant role in the business services sector, it should not be viewed negatively. Instead, now is the ideal moment to strengthen digital literacy and develop the skills that will be essential in the years ahead.
In addition to language proficiency and strong professional standards, organisations will expect candidates to demonstrate advanced analytical and technological capabilities. These skills are crucial for managing strategic and specialised business processes, which are gradually replacing simple and transactional tasks. Although this shift has caused some uncertainty in recent months, it ultimately marks a positive development for the Polish economy.
Aleksandra Tyszkiewicz CEE Executive Director - Enterprise Solutions, Hays
Specialisation areas covered in our report
- Accounts Payable and Receivable
- Banking and Financial Analysis
- Customer Service
- Fund Accounting
- BSS Ledger
- HR Administration
- KYC and AML
- Order Management
- Supply Chain
What are the salary trends in the Business Services Sector?
Explore the latest salary trends and recruitment insights for more than 40 roles in the SSC/BPO sector, supported by analysis from our expert consultants. Our comprehensive guide presents up‑to‑date salary benchmarks, key recruitment strategies, and findings on employee satisfaction, featuring contributions from employers and professionals across the Business Services Sector (BSS).
