For an international company with SSC located in Katowice, we are currently building a new team. We are looking for an experienced manager who will lead a team of professionals.

You will be responsible for:

• Responsible for tracking and enforcing company policies and goals,
• Daily review of collections reports to ascertain the status of collections and outstanding balances and reduce collection cycle times,
• Supervising activities related to the recovery of overdue receivables through telephone, direct and correspondence collection for individual and corporate clients,
• Supervising restructuring and settlement activities carried out for clients,
• Creating projects aimed at optimizing costs and reducing credit provisions created on key exposures,
• Conducting recruitment and monitoring the employment process,
• Creating procedures for the department based on current needs,
• Conducting training and workshops for employees to improve their knowledge and qualifications,
• Introducing new processes in the team that influence the optimization of the team's work,
• Preparation of reports and analyzes on the effectiveness and efficiency of undertaken activities,
• Monitoring and analyzing the results and quality of activities and their constant optimization,
• Monitoring updates accounts receivable database with new accounts or missed payments,
• Ensure all clients remain informed on their outstanding debts and deadlines,
• Provide solutions to any relative problems of clients,
• Write thorough reports on billing activity with clear and reliable data,
• Investigate historical data for each debt or bill,
• Take actions to encourage timely debt payments,
• Process payments and refunds,
• Taking care of high standards of customer service,
• Building and maintaining positive contact with customers,
• Monitoring multiple databases to track all company inventory levels,
• Preparation of correspondence, accounting documents and sales reports for analysis,
• Cooperation with the management board and other departments of the company,
• Assistance in solving technical (SAP) and team problems.

We are looking for:

• A minimum of 3 years of experience as a Manager
• Master’s degree, preferably in Finance or Accounting or similar field of study
• Previous experience in a SSC / BPO will be a plus.
• Excellent analytical skills
• Excellent interpersonal skills and ability to work in a team
• Expert knowledge of SAP
• Knowledge of MS Office applications (Excel, Word, PowerPoint and Outlook
• Fluency in English

What do we offer for you?

• Benefits package: you will receive accessibility to our medical and psychological cover, benefit platform for vouchers and personal accident insurance,
• Hybrid work: do you prefer working remotely? It is possible in our organization – we have the possibility to work two days a week from home,
• Career opportunities: we will try to support your development by training, workshops, financing your studies or courses. We will present you with an individual development plan and promotion path,
• Modern office in the city centre,
• Working in a fast-growing international team.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.