• Provide excellent service by ensure that all incoming customer enquiries are processed timely or escalate to ensure response times are within agreed timescales
• Enter or update account information in the system in order to produce quotations and follow up quotations requests that still need to be converted into orders
• Communicate professionally and courteously with customers over phone, via email and Service Cloud
• Manage daily Webchat customer engagement responses and actively promote the Webshop to all customers
• Ensure the correct handling of controlled substance inquiries for customers, following the existing guidelines in close cooperation with our controlled substance team and compliance team
• Work collaboratively with other teams (Order Entry, Sales and Operation) to deliver an excellent customer experience and to provide customer feedback

• Fluency in Spanish (C1), English (B2), Polish
• Chemistry or other life science degree would be a distinct advantage
• Experience in working in a sales support environment and using a CRM system and supply chain management process system
• Good organizational skills, attention to detail and customer focused
• Strong communication skills, can do attitude and willingness to go that extra mile
• Team player, enjoying both working in a team and individually
• Computer literate with excellent keyboard skills and experience in using ERP systems such as SAP, ORACLE, SAGE etc.

• Comprehensive training and mentoring for a successful start
• Interesting tasks and career opportunities in an innovative, international company
• Work-life balance through flexible, family-friendly working hours
• Open working culture that focuses on integrity, respect, passion and curiosity for future-oriented, creative solutions
• Permanent employment contract, company pension scheme and attractive employer allowances
• Various offers for employees on the topic of health management as well as online offers for childcare and learning support

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.