Customer Service Representative with French

Customer Service Representative, French, Supply Chain
We are looking for a proactive Customer Service Representative with fluent French to join our supply chain operations team. This is not a reactive call‑center position — it is a dynamic, forward‑looking role focused on monitoring transport flows, anticipating risks, and ensuring smooth communication with clients and internal teams.

Key Responsibilities:
  • Conduct “flight control” of supply chain processes — proactively identify potential issues and prevent disruptions.
  • Maintain daily communication with production, supply chain teams, and customers.
  • Handle client interactions via phone and e‑mail (in French).
  • Monitor and escalate incidents such as delays, downtimes, or emergencies (e.g., transport derailments).
  • Warn customers in advance when bottlenecks or delays are expected.

Requirements:
  • Fluent French — interviews are fully conducted in French.
  • Strong ability to describe events clearly, logically, and in structured order (“from A to Z”).
  • 1–2 years of experience in Customer Service (not necessarily in supply chain).
  • Proactivity, fast reaction time, and risk anticipation skills

We offer:
  • Salary: up to 10,500 PLN gross
  • Medicover medical care
  • “Wczasy pod gruszą” (holiday allowance).
  • Hutnik Day (4 May) – additional fully paid day off
  • Pluxee meal card: 350–420 PLN monthly (amount depends on hours worked)
  • Access to company-run preschools

As part of the onboarding, a team visit to France is planned for introduction and knowledge‑sharing.
If it sounds interesting - we'd love to see your CV.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.


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Kliknij tutaj aby uzyskać dostęp do Polityki prywatności HAYS, która zawiera szczegółowe informacje na temat tego, w jaki sposób wykorzystujemy i chronimy twoje dane osobowe oraz Twoje prawa z tym związane.

podsumowanie

Rodzaj pracy
Stała
Branża/Sektor
Produkcja
Lokalizacja
Dąbrowa Górnicza
Obszar specjalizacji
Obsługa Klienta
Płaca
10000-10500
Nr ref.:
1198180

Skontaktuj się z konsultantem

Skontaktuj się Natalia Dziubek, Konsultant odpowiedzialny za tę rekrutację, znajduje się Kraków
Hays, Al. Pokoju 5

Telefon: +48 12 201 36 14

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