International pharmaceutical company based in Warsaw is looking for a person with Latvian and Polish language.

Duties

• Entering and processing orders from internal and external customers accordingly with standards and SOPs
• Providing high-quality services and support in everyday customer service activities
• Preparing data required to measure customer satisfaction and collecting feedback on customer satisfaction
• Providing feedback in response to customer inquiries
• Checking the validity and processing of complaints and returns reported by customers and registration of all complaints and other customer’s notifications
• Issuing sales invoices, correction invoices, credit notes
• Identify process gaps and implement improvement actions
• Participation in internal and external audits regarding the operation of processes and documentation
• Participation in projects conducted by the Customer Service Department
• Active cooperation with other departments in the company
• Performing tasks ordered by the supervisor
• Close cooperation with Sales Department
• Acquiring and analysing data necessary to achieve the goals and KPIs of CS Department
• Participation in training and meetings related to CS responsibilities
• Coordinating Service & Repairs process
• Providing back-up during the absence of other employees

Requirements

• Latvian Language Knowledge – Good to Excellent (written & oral); Polish fluent, English min. B1
• System knowledge: SAP (will be an asset)
• Relevant applications for workflows, approvals, complaint management
• MS Office (Excel, Word, Power Point, Outlook)
• High School/Secondary Education or Equivalent
• Years of experience: min. 1 year

We offer

• Full package of benefits
• Employment contract
• Hybrid work (3 days from the office and 2 remotely)
• Multicultural place of work
• Attractive salary - consistent with experience and qualifications