IT Service Delivery Manager

project management, delivery manager, agile, global projects, it service management, software delivery, stakeh
Delivery Manager – Global Retail Execution


We are supporting a global FMCG organization in building innovative, AI‑driven retail execution solutions used in more than 90 markets worldwide. To strengthen the Delivery function, we are seeking an experienced Delivery Manager who will lead end‑to‑end delivery of large‑scale software projects and enhancements across a diverse and international environment.
This role is ideal for someone who thrives in complexity, enjoys working with global teams, and has a proven track record of successfully managing enterprise-level digital transformation initiatives.

Key Responsibilities
  • Lead the full delivery lifecycle of implementations and change requests: pre‑discovery, discovery, configuration, training, go‑live, hyper‑care, and transition to BAU.
  • Serve as the primary Point of Contact for global stakeholders and local markets.
  • Coordinate work between vendors, internal teams, and global/regional partners.
  • Ensure adherence to established business processes and best practices.
  • Monitor key service metrics (adoption, accuracy, incidents) and provide timely, insightful reporting to leadership.
  • Manage project financials: consolidate financial summaries, participate in commercial discussions, and prepare clear reports.
  • Follow ITIL‑aligned service management processes, escalate issues when necessary, and ensure resolution.
  • Support the Global Product Manager with analysis, planning, and additional project‑related tasks.
Must‑Have Qualifications & Experience
  • 5–6+ years of end‑to‑end software project management experience.
  • Solid understanding of various delivery methodologies: Waterfall, Iterative, Incremental, Agile.
  • Hands‑on experience working in Agile Ways of Working.
  • Proven success delivering complex, global enterprise software projects.
  • Experience operating in dynamic, fast‑paced, multinational environments.
  • Demonstrated ability to lead vendor teams and manage senior stakeholders, including CXO level.
  • Ability to work independently with minimal oversight and strong ownership of deliverables.
  • Excellent interpersonal skills and ability to collaborate across cultures and time zones.
  • Strong communication skills with the ability to convey information clearly and concisely.
  • Experience managing project financials and maintaining accurate documentation.
  • Strong problem‑solving mindset with the ability to propose practical, feasible solutions.
  • Understanding of IT Service Management (Incident, Problem, Release, Service Request).
  • Advanced user of Excel and PowerPoint, able to prepare moderately complex reports and presentations.

#LI-DNI
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podsumowanie

Rodzaj pracy
Kontrakt
Branża/Sektor
Technologia & Usługi internetowe
Lokalizacja
Warszawa
Obszar specjalizacji
Technology
Nr ref.:
1198648

Skontaktuj się z konsultantem

Skontaktuj się Martyna Staniul, Konsultant odpowiedzialny za tę rekrutację, znajduje się Poznań
Hays, pl. Władysława Andersa 3

Telefon: +48 661 250 872

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