• Lead the Technical ERP Team, providing support and direction to team members
• Ensure that external Managed Service providers are delivering to approved designs, contractual obligations, and business expectations
• Work with the ERP Functional Lead to ensure that changes are deployed effectively with minimal business disruption
• Ensure that incidents and service requests are appropriately and effectively prioritised and resolved
• Assure the quality of artefacts created by external suppliers and the ERP Technical team
• Ensure that the appropriate governance, support, and service management methodologies are in place and working effectively
• Ensure that the ERP system is administered efficiently and effectively, meeting business needs whilst ensuring appropriate system security and controls are in place
• Contribute to Oracle roadmap and ERP strategy
• Monitor, analyse and report on Oracle ERP Service delivery and business compliance with Governance processes, and recommend governance or strategy changes to the Delivery Team supported by metrics
• Monitor and report Oracle ERP Service delivery performance against SLAs, highlight success and opportunities to improve
• Meet regularly with the Oracle ERP Management team to analyse performance, provide insight and agree priorities for improvement
• Contribute to the continuous improvement agenda and demonstrate that future plans are based on a robust analysis of historical performance data, future strategy and also best practice
• Agree and produce reports to be shared with Business Process Owners, Oracle ERP Governance Boards, highlighting success and opportunities to improve
• Work with the ERP Management Team to coordinate the maintenance schedule of system patches and updates, regression testing, legislative updates etc.
• Ensure the Service Delivery Team has fully documented evidence of Governance compliance including (but not limited to) testing, documentation, cutover plans, communications and approvals
• Provide training and coaching as required (informal and formal) to ensure any changes in procedures are implemented and advances in technology are maximised
• Provide support and guidance to the team as needed and ensure that their skill set is developed to meet changing business needs
• Chair the Risk and Security Governance forum ensuring platform compliance in relation to Joiners, Movers and Leavers, Segregation of Duties and privileged access.

• Stable solutions that meet business requirements
• External service providers held to account for delivery of contractual obligations
• Timely and effective management of business problems and incidents
• Quality of metrics, analysis and action planning

• Competitive salary
• Standard benefits - preferential rates for LuxMed and Multisport packages
• When you choose to work via Hays, you also get the opportunity to work for many of Hays' other leading clients in the future

• Min. 5 years of experience with core Oracle ERP systems and Oracle service and operational procedures and administrating an Oracle Cloud ERP solution
• Extensive Oracle ERP experience in a Support Role, operating at a Senior level within a large PLC
• Demonstrable experience of managing a high performing team
• ITIL qualification and 5+ years’ experience of implementing and working in ITIL service operations
• Extensive experienced working with delivering team, ensuring release and environment management governance and stable Oracle ERP Fusion platforms
• Strong background in management within an Oracle ERP Fusion Business Support Environment and experience of delivering a continuous improvement agenda
• Demonstrable ability to engage with vendors and review technical proposals to ensure technical solutions meet business objectives
• Ability to work and lead others in both Waterfall and Agile environments, and to understand when either approach is needed
• Proactive and passionate about delivering best practice methodologies to obtain results
• Knowledge of English on B2/C1 level

1. Your CV will be verified by Hays Recruiter
2. Recruiter will contact you by phone - a 15-minute conversation about the project and your experience
3. Technical conversation with the client – 2 stages
4. Offer
5. Welcome to the project!

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.