At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

What You'll Do

• You will troubleshoot and resolve customer service inquiries while building a relationship with the customer
• Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
• You will exceed customer satisfaction, efficiency metrics and issue resolution targets
• Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
• Simultaneously navigate multiple software applications and technologies
• You will demonstrate conflict management skills and maintain professional composure
• You will listen to our customers and use your expertise, creativity, and passion to explore our products and convince your customers to buy from Wayfair

What You'll Need

• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
• You are fluent in verbal and written, German and English
• Excellent communication and relationship building skills
• A successful track record working in a high-volume environment
• Confidence to self-manage and work independently in a fast-paced, constantly changing environment
• Technology navigation skills, proficiency in a technology-driven business
• Ability to maintain the required internet speed of at least 25 Mbps (download) and 5
• Mbps (upload) to support voice traffic and HTTPS web traffic using a hard-wire
• Ethernet internet connection
• A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
• Available to commit to a fixed Monday to Friday 09:30 to 18:00 training schedule for the first 3 weeks and successful completion of initial training

Interested? Apply! #1170012