Managed Service Program – what you need to know

Organizations are increasingly turning to non-permanent professionals to inject the innovation, agility and creativity needed to secure growth in a more complex world of work.

But as the rate of engagement accelerates, so too does the challenge of identifying the right channels to access emerging skills, engaging the right suppliers, conveying the right message to attract and retain the expertise needed and ensuring visibility and compliance across your organization.

With a market-leading Managed Service Program (MSP) in place, we’ll unlock access to the skills and expertise you need, transforming these challenges into a source of competitive advantage.

Find the perfect talent with us

How Managed Service Program can help your business ?

Enhanced access to skills and expertise

Our omnichannel sourcing strategy unlocks access to the vast network of skills you need to power success. Guided by a wealth of data and insights, we’ll make intelligent decisions about your talent function, together.

Improved capacity and capability

Change is inevitable. But a reactive approach risks your organization being left behind. We continuously monitor changing market trends, predict your evolving needs and build relationships with suppliers to ensure access to the skills you need, when you need them.

An unparalleled customer experience

Your success is at the heart of our business. When you partner with Hays, we take the time to understand your ambitions and challenges. Equipped with the tools, technology and market insights specific to your industry, we’re committed to providing a quality experience to every stakeholder in your organization.

Managed Service Program (MSP) tailored to your business

The scope of opportunity offered by an MSP can make it difficult to know where to start.

If your organization is new to MSP:

For those embarking on their journey, the key is to build the right foundations. We secure program adoption through effective change management, creating manager-friendly processes with a focus on engaging and enabling, rather than controlling, your supplier network. This approach enables ‘buy-in’ across an array of stakeholders, reduces the risk presented by change and ensures results are realized faster.

If you’re searching for more agility:

For organizations eager to unlock more from their existing MSP, we combine four services into one holistic solution. Bringing together MSP, Contractor Management, Direct Sourcing and our proprietary Vendor Management System, 3 Story Software, under an ‘MSP Complete’ model. This strategy offers the most agile, accountable and cost-effective solution.

If you’re building on existing foundations:

The next step in your workforce journey is to build towards a Total Workforce Solution, combining the capabilities of your MSP with Services & SoW Procurement or a Recruitment Process Outsourcing service. Explore how organizations are evolving beyond traditional MSP models on our Beyond MSP report.

Get in touch

Learn more about the services we offer by contacting our expert.

Odpowiedzi na pytania dotyczące MSP

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1. How much does an MSP cost?

Most MSPs are charged as either a percentage of contingent workforce spend, or a price per transaction fee. We can also tailor payment options to the specific needs of your organization, including a fixed fee or a performance-based pricing model, in which savings are shared.

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2. Can I maintain contact with my current suppliers?

We’ll explore the options available when it comes to supplier management, tailored to the specific challenges and ambitions faced by your organization and MSP implementation. We’ll always choose to champion enablement over control.

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3. How can I secure internal buy-in and start to generate support for an MSP solution?

The first step is to set up a multidisciplinary Steering Committee, consisting of HR and Procurement, and line management from the teams which hire the most temporary resources. Securing engagement from this project team ensures key perspectives are taken into consideration and that your stakeholders are in agreement before the solution is chosen. Sustained support and unambiguous communications are essential for a successful outsourcing solution.

Długofalowe wsparcie i efektywna komunikacja są kluczowe dla skutecznego wdrożenia rozwiązania outsourcingowego.